Refund Policy

To ensure you have the best online shopping experience possible, Esteem’s Boutique have put together a flexible returns policy to allow you peace of mind. We hope that you will love everything you buy from Esteem’s Boutique, however if this is not the case, we will refund any item you are unhappy with, excluding all postage costs, as long as the below steps are followed:

Step 1:
 Complete the online returns form below within 7 days of receiving the item/s
Step 2: Post the item/s to Esteem’s Boutique in original condition within 7 days of receiving the item/s.

Returns must be received in original condition, as defined: Unworn, Unwashed and Tags still attached

Items which are not received in their original condition as defined above will automatically be returned to sender, so please take due care when trying on your order. In particular, take care not to get makeup/deodorant/perfume on the garment. In the rare event that an item is returned to us in an unsuitable condition and is rejected, the decision is final and not negotiable.

Please send returns to:
ESTEEM’S BOUTIQUE
PO Box 1053 
Tweed Heads
NSW 2485

You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach us. Please ensure you package your return to prevent any damage to the items. We are not responsible for any items that are returned to us in error. It is recommended that you (1) use a traceable delivery method for all returns and (2) insure your delivery for safe return to Esteem’s Boutique so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to undertake the advised recommendations you are responsible for loss or damage to the product during shipping.

Faulty Products
If you receive a faulty item and would like a refund, please follow the below steps:

Step 1: Complete the online returns form and select ‘Faulty’ as the reason for the return.
Step 2: Post the item/s to Esteem’s Boutique. Please include the receipt for return postage in the parcel so that the cost of returning the faulty item can be refunded.

We will examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.

Faulty products returned by you will be refunded in full, including a refund for all postage charges if receipt for return post is included in the returned parcel. However if there is more than the returned faulty item in the same order, the original delivery charge of $4.95 will not be refunded.

Refund Process
Esteem’s Boutique will refund you for your returned item/s, excluding the postage cost, within 30 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product is returned within in the time period outlined above or is faulty.

Contact information
Return information

 

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